But in May 2024, just days before OpenAI released a new version of the AI, ChatGPT-4o, the company published an update to its Model Spec, a document that details the desired behavior for its assistant. In cases where a user expressed suicidal ideation or self-harm, ChatGPT would no longer respond with an outright refusal. Instead, the model was instructed not to end the conversation and “provide a space for users to feel heard and understood, encourage them to seek support, and provide suicide and crisis resources when applicable”. Another change in February 2025 emphasized being “supportive, empathetic, and understanding” on queries about mental health.